Get advice online
Talk to us online
Chat lets you talk to a trained adviser online. You can:
talk to us about a debt problem – we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday
talk to us about any other kind of problem – we can usually help between 9am and 5pm, Monday to Friday
Call our national phone line
You can contact an adviser through our national phone service, Advicelink:
Advicelink: 0800 702 2020
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 702 2020
You can use Relay UK with an app or a text/phone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Advicelink is available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It’s not available on public holidays.
We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.
Calls to Advicelink are free from mobiles and landlines. You can see more about our call charges.
Give feedback or make a complaint
You can give feedback or make a complaint about our advice or how you’ve been treated when you contacted us or visited your local Citizens Advice.
Read our privacy policy
Find out how we store and use your personal information when you contact us.
Read our behaviour policy
Our staff have the right to do their jobs without being treated badly – find out how we deal with unacceptable behaviour.