Get advice online
Talk to us online
Chat lets you talk to a trained adviser online. You can:
talk to us about a debt problem – we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday
talk to us about any other kind of problem – we can usually help between 8am and 7pm, Monday to Friday 9am and 12pm Saturday
Call our national phone line
You can contact an adviser through our national phone service, Advicelink Cymru:
Advicelink Cymru: 0800 702 2020 Monday – Friday 8am – 7pm Saturday 9am – 12pm Closed on public holidays.
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 702 2020
You can use Relay UK with an app or a text/phone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.
Calls to Advicelink Cymru are free from mobiles and landlines. You can see more about our call charges.
Give feedback or make a complaint
You can give feedback or make a complaint about our advice or how you’ve been treated when you contacted us or visited your local Citizens Advice.
Read our privacy policy
Find out how we store and use your personal information when you contact us.
Read our behaviour policy
Our staff have the right to do their jobs without being treated badly – find out how we deal with unacceptable behaviour.